Online ordering long wait for goods to turn up. I ordered an item for a holiday only to realise it may not turn up in time. Within minutes I telephoned customer services to change to next day delivery to shop and pay the extra charge. I couldn't do it over the phone and had to place a new order. Fair enough, duly done. I then get a notification that my first order is no longer in stock and they have refunded the money 7 days wait for that. So what about my next day delivery to shop order, same item. I've been advised its on its way? strange that considering my previous order of less than 5 mins is now out of stock. I wait with baited breath to tell me it has arrived at the shop. Matalan you need to get up to speed and furthermore your Sutton staff are a miserable bunch and less than helpful