I am LIVID! Only ordered a cushion but when it didn't arrive to the store and they weren't sure why, I contacted the customer services email and never got a reply. Tut... So, popped in to the store again to try and get to the bottom of where my order was to be told they had LOST THE ORDER "It probably fell off the back of the lorry"!!!! Told that I would need to contact customer services for a refund and they would order it next day delivery for me to make up for the mistake. Called customer services for a refund, however, ordered the item again (next day delivery as advised) but was told I would have to CALL AGAIN if I wanted the delivery charge refunded. Ffs... So here we are, two trips to the store, one email and THREE CHARGED PHONE CALLS LATER, I finally have my cushion but they refused to cover the inconvenience costs. I can accept accidents happen by my goodness, three weeks to sort and being out of pocket has left me VERY UNHAPPY. Good luck to anyone whose order falls off the back of a lorry!