Online they are rubbish, aided and abetted by DPD
Ordered - nothing happens, 5 days later an mail lands saying they have sent the order, and I'll get a mail after that and a text to say when it's in the store to collect.
Nothing happens.
I ring up "we'll open an investigation"
Nothing happens.
I ring again "It's been lost" they say "re-order"
"Really???" I say
"We'll send you a 20% discount voucher as an apology"
Great, except their website doesn't recognise the voucher.
So I drive to the store, pick an alternative suit, explain whats happened to the manageress who apologies, and gives me a 20% discount.
In short, on-line they are rubbish, in the shop, helpful.
Posted 5 months ago
Matalan is rated 4.04 based on 1,548 reviews

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