Online they are rubbish, aided and abetted by DPD Ordered - nothing happens, 5 days later an mail lands saying they have sent the order, and I'll get a mail after that and a text to say when it's in the store to collect. Nothing happens. I ring up "we'll open an investigation" Nothing happens. I ring again "It's been lost" they say "re-order" "Really???" I say "We'll send you a 20% discount voucher as an apology" Great, except their website doesn't recognise the voucher. So I drive to the store, pick an alternative suit, explain whats happened to the manageress who apologies, and gives me a 20% discount. In short, on-line they are rubbish, in the shop, helpful.