I ordered online to be delivered to my local Blackburn store, the estimated delivery was 3-5 days. Needless to say I did not receive any contact from them. I called into the store to check if it had actually arrived. I was greeted by the most aggressive female store supervisor, who as I arrived was speaking to a member of her staff in a rude and aggressive manner. She told me that the item had not arrived and on three occasions tried to grab my mobile from me to view the email from Matalan. Completely unacceptable. I was then shocked to see that the item I had ordered were on display a d for sale in the store. The rude supervisor told me that I couldn't take one of these items and could not cancel the order until it arrived in the store. Tried to contact Matalan with no response I will never shop in a Matalan store or on line. Terrible service from both.