I have sent items back on June 5th but had no response from matalan. I emailed and got an automated message, waited still nothing. Sent another message and they replied "things are taking longer because of covid" 14 days is what it's supposed to take for a refund! You received items on 11th June and it's now 9th July, still NO refund of £36. I've been into store twice! I feel robbed of my money. You are not even taking phone calls now. I will go to trading standards next as it's not on 😠
4 years ago
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