I haven’t been shopping for clothes since the Covid virus started.. I am a regular shopper at Matalan and so are my friends and family. My daughter and I decided last week to take advantage of the sales after being advertised on my e-mail and on tv. I was well aware we couldn’t try things on due to Covid. We thought never mind we could try them on at home and if they didn’t fit would allow refund with receipt as it’s not our fault we can’t try we was wrong. We kept some items not on sale and some that was. We returned to the shop with returned item that did not fit to be told we couldn’t have a refund on sale items only a exchange or gift card as this was their returns policy. If we could have tried these items on we wouldn’t have paid for them.i respect we can’t do that but surely this policy is for items you have the choice to try on so you can exchange or choose not to buy. If I would have purchased them online they would have had to refund. This has put myself friends and family off buying sale items at Matalan in fact probably going at all. I see this as forcing customers to purchase other products they don’t want and if I had of exchanged what if they did not fit also running back and forth to the shop to find a size that still might not fit correctly. Under these circumstances not being able to try on Matalan should have changed this rule. I certainly will be informing my work colleagues and further people I know as I am a key worker too and haven’t time to keep running back and forth.i hope this will help future customers also as some people no longer have a job and could not afford to have their money tied up on a Matalan card through no fault of their own.