Today I had a very bad costumer service Romford Matalan.the staff rude careless, I went to collect my online delivery but I bought some clothes in tge store as well. I went to pay the woman in the check out she was rudly send me to self service not even lesson I want to collect as well . I payed the shop bought staff enter the desk click and collect side and I was waiting and waiting waiting look like im not exist . When finally she came and she told me why om not in the que !! I was told her you send me there dhe was rude and lazy because the shop it was empty !!!!