I visited your Boston store again today, 17 October 2020. This is my first visit since complaining about your in-store customer service which I received no response; Again, service at the store was only what I describe as awful. The same staff member was abrupt and rude. I bought some clothes to the value of £103. I was asked to use self checkout, which I refused, she then said begrudgingly she would do it for me. I presented my black card which I thought had the £10 voucher value on it as it came with a voucher. She then left me to pay which I did, but noticed they£10 had not been deducted. When I raised this with her, she said I had not presented the voucher, which was correct; when I explained why, she never offered to correct my error, which I suppose is what I expected, with her attitude. When I shop at a clothing store, I expect civility, friendly efficient staff, which is certainly not what you get at Matalan. Why should I have to remove hangers, security tags and scan the item to buy goods when staff are available, which is what I expect. Doubt I will be visiting the Boston store again, after two similar experiences of very poor service.