Be aware: If you order something large and bulky - furniture for example - the customer service representatives at Matalan will tell you that they need to be returned by you in store as they are unable to organise a collection (even though they were able to deliver it to you without any issues). You better be prepared to drive to a store (do you have a large car?). The only problem: when you get to the store, the manager will after a long wait come and speak to you, only to let you know that they don't accept large, bulky returns in store either!!!! In our case, several different customer service representatives told us the same thing when we called a few times to confirm that they really weren't able to collect the return. Luckily the store manager understood out situation and did accept the return even though she said there policies were not to accept large returns in store. We will most definitely never buy anything from Matalan online again after this experience. They came across as a very unprofessional business that did not see the situation from the customers point of view.