Matches sent a package to my old address. That the package was delivered was never in dispute. The package was not received because it was sent to the WRONG address. When MatchesFashion sent me a receipt for the purchased items, I notified them BEFORE the package was mailed that they had the wrong address. However, they refused to change the address, citing "security reasons" (yet they were willing to do a call-back with FedEx). I have not lived at that address for almost two years. I lost $400 for a package that was delivered to the other side of the continent and could well be still sitting on the porch of a now vacant property. Their response: "You must be deeply disappointed."