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“WARNING ⚠️
This company is in Administration, they don’t tell you this on purchasing!
You can’t return an item if it doesn’t suit your needs.
PAYPAL cannot help either.
I’ve been a loyal customer for years however they have let me down on my last purchase, there’s no customer service.”
“HORRIBLE company. Complete disregard for loyal customers shown by cancelling their loyalty scheme after announcing they are going bankrupt. How can you turn your back on your customers like this?”
“I purchased the Elleme bag from Matches.Com with high hopes, but unfortunately, it turned out to be a big disappointment. Within less than a month of regular use, the bag strap fell apart while i was walking. The stitching came undone, and the strap snapped, rendering it completely unusable as a shoulder bag.
Initially, I was drawn to this bag for its stylish design and seemingly durable materials advertised by the retailer. However, the reality was far from expectations. It's clear now that the craftsmanship and quality control are severely lacking.
I reached out to customer service at Matches to resolve the issue and they didn't even respond. They offered no explanation or solution, leaving me stuck with a broken bag and out of pocket.
I strongly advise potential buyers to steer clear of this product unless you're looking for something that won't last.”
“I have been a long-time customer of this overseas site and recently purchased a diamond ring. However, when the package arrived, I found only the ring box with no ring inside. I immediately contacted customer service but have not received a response even after a week. Although I understand that the customer service has been reduced and responses may take 3-5 days, this delay is unacceptable. I am deeply disappointed with this experience and urge the company to address this issue promptly.”
“This website is a scam.
They will populate a return label for clothing, which the website states is eligible for return.
After the items are returned and received they will state the items were not eligible for return.
The company will have your money and the items.
The company routed me to dispute the charge with the CC company instead of refund.
Later they will tell the bank the items were not eligible for return as is stated on their website, which is a complete lie.
The company is doing it on purpose.
It is a scam.
BEWARE!!”
“I would give a negative rating as they are scamming and practicing fraudulent business practices. They are under administration, which to me in the US means this company is approaching bankruptcy. I have a large credit with them that they won't honor and "they apologize for the inconvenience". I have been reaching out to them for months. There are so many experiences listed here https://www.reddit.com/r/malefashionadvice/comments/1bdpnqc/beware_of_matches_fashion_com_as_they_are_on/. Beware and don't do business with them.”
“I bought luxury sneakers from Matchesfashion after they went under administration, and didn’t know about that. Figured out only after the sneakers, wore them only once appeared to have manufacture damage of not quality coloration. So I contacted Matchesfashion, filled the form and they replied they need time to contact Dunhill brand and get instructions. That looked weird, since I bought from Matchesfashion, not from Dunhill and after that they just disappear, I wrote them after 3 weeks waiting for their reply twice and they returned 0 reply. Basically this is fraudulent activity. They didn't even ask to return sneakers, so I am holding them second month in the box.
Contacted British consumer protection bureau and got no reply. I guess Matchesfashion do what British usually did robbing others. I also contacted my bank for fraudulent activity and submitted my emails to Matchesfashion and this is the only organization which opened investigation, it will take almost two months and I don’t know if I can get something back.
I wish Matchesfashion will be closed totally down. Better and as usual choose MRPorter and ENDclothing.
Terrible experience.”
“Vorsicht!! Betrug!!! Retoure wurde nicht erstattet
Null Sterne kann ich leider nicht vergeben. Ich warte seit zwei Wochen vergeblich auf eine Antwort! Das Geld für meine Anfang März retournierte Ware habe ich nicht zurückerhalten- die Ware hat matches behalten. Im Gegenteil stellt man sich tot bei matches Fashion. Ich war mal Level 3 Kunde aufgrund entsprechender Umsätze. Nie wieder!!!
Daunernde verlockende Aktionen und Sale. Der Laden ist insolvent und erstattet nicht!!!!”
“They sent me a broken Loewe purse. I have been trying to resolve this for over a month, but my emails have been ignored and their phone numbers don't work. DO NOT BUY FROM THEM”
“Did anyone get their orders in the last week? I made an order and it is still under processing - I can't reach them to cancel, so wondering if the order will cancel automatically or if I will receive something faulty to complete the transaction and they'll get the funds?”
“I tried to cancel an order before it shipped; given their difficulties and the cost of the item, this seemed prudent. Emails take days to be returned; they have only template responses when they finally do. If you call any of their numbers, you get "Due to unforeseen circumstances, we cannot take your call. Please leave a message," which is laughable given that they are a store taking thousands of dollars on items on premium goods. If I didn't know any better, I would say they went out of business and are simply scamming people now before declaring bankruptcy, sticking the bill with all our credit card issuers.”
“No customer emails, social comments turned off, they've stolen my 4 figure store credit - shame on you Fraser Group and billionaire owner!
I hope you choke on my and other customers money!”
