Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

MATCHESFASHION.COM Reviews

1.6 Rating 137 Reviews
16 %
of reviewers recommend MATCHESFASHION.COM
Company Reviews Questions Metrics
1.6
Based on 137 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how MATCHESFASHION.COM made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
MATCHESFASHION.COM 1 star review on 30th March 2024
Fournier
MATCHESFASHION.COM 1 star review on 15th March 2024
Anonymous
MATCHESFASHION.COM 1 star review on 23rd January 2024
Anonymous
MATCHESFASHION.COM 1 star review on 8th October 2023
Anonymous
MATCHESFASHION.COM 1 star review on 19th October 2022
Emma
MATCHESFASHION.COM 1 star review on 15th October 2022
Krystsina
MATCHESFASHION.COM 1 star review on 14th July 2022
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I attempted to make a purchase for a pair of shoes, went to proceed with my purchase, only to be returned to the checkout page with an error stating "Cannot place order. Please re-submit order details or try again later." I unfortunately went ahead with the checkout process again in hopes of it working (as I'd checked my bank account at this stage and nothing had gone through). It proceeded to show the same checkout error again. However, minutes later I received an email stating that my PayPal plan had gone through TWICE and confirmed with PayPal and my bank account that money had been withdrawn. I never received an order confirmation email from MATCHES or on my MATCHES account an order history. I have been incessantly following this up via email to rectify and address this issue urgently. They have consistently ignored my emails (only sending a customer service survey to rate the experience?!). I've sent emails with screenshots from my bank account, PayPal etc to no avail. They have STOLEN my money, I'm concerned that I'll never get it back (in total through my PayPal plan they will withdraw $914.40 AUD with my PayPal in 4 plan). I cannot afford this money to be stolen from me, it took months to finally make this very considered purchase for the specific purposes of work, so this is a lot of money to be stolen and distressed over. Please, PLEASE take this one message away - MATCHES is a fraudulent company that actively scams customers out of their money. Please read other reviews, unfortunately there's many horrible experiences of customers never receiving a refund back or having their money directly stolen, or taking 6+ months to recover their money back. Please research and take into consideration my story as I don't want other customers to go through this ordeal of fighting for their money back. There's plenty of other 'luxury' websites with fantastic customer service etc.”
Helpful Report
Posted 5 months ago
Maria R
Verified Reviewer
“Matches now charge for returns to be collected from home--no advance notice given. Matches in my view are no longer in the same league as Net-a-Porter, My Theresa, FarFetch and other high-end fashion retailers. They have introduced fees for return collections from home, which they never did previously and which none of the other high-end retailers do. Ni advanced notice was given of this change, even to long-term customers. They also seem to have cut their customer service staff to the bone. It took them 30 minutes to answer my call and another 20 minutes for the agent to speak with a manager. The others, as Matches used to do, pick up in less than 5 minutes. Maybe they are struggling financially? I know that they have lost my custom-it is so easy to get the same items elsewhere. Also, be warned that if you need to return an item and don't want to pay the exorbitant fees, you need to google where the nearest is. One would expect Matches would provide the links, but no. It really has gone down in my estimation”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Absolutely appalling customer service. Takes 40 mins at a time to pick up the phone and then the agents are not helpful and have no clue what’s going on. Asked me to return an item for another a replacement. I did not get a replacement and have been chasing everyday wasting 40 minutes at a time of my day. Absolutely terrible.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“Very poor customer service, takes long time to get a reply and the reply is not truthful! Liar! The customer service said they already refunded the money, but my credit card company has confirmed that the money is not received. I made the purchase on June 27th, 2023, and returned a dress. I still haven’t got the refund by October 8th, 2023. Don’t respect my time and experience! Don’t recommend to anyone! Watch out your money and time!”
MATCHESFASHION.COM 1 star review on 8th October 2023
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“THE CUSTOMER SERVICE IS HORRIBLE. I CANNOT GET IN CONTACT WITH THEM. I’ve waited on the phone multiple times for hours on end. Just ridiculous.”
Helpful Report
Posted 7 months ago
Hdsbhv
Unverified Reviewer
“MATCHESFASHION CustO'mer Service +1 8O5.420 '3O7O MATCHESFASHION pH.one NumBer'' +1 8O5.420 ,.3O7O What a worst service. Customer service got nothing cloue what's going on. weeks no internet no telephone service but still have to pay the bill. Higher priority but weeks no connection. To leave the contract I have to pay. Can some one help me for legal services for loss of business for weeks. It's a scam company don't go for there service it's a nightmare. Very happy to speak to Louis and receive a call from him regarding transfer of our water to Clear Business. He comes over as very knowledgeable with clear guidance on what Clear Business has to offer. He covered all the aspects of the transfer in a friendly, polite and supportive way, checking to make sure I understood the process throughout. Genuinely happy with the call today.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Matches Fashion's customer service is beyond abysmal. Despite returning my item, they conveniently "lost" it and refused to provide any proof. Three attempts to seek an explanation were met with utter silence. This blatant negligence and disregard for customers are utterly disgraceful. Avoid this company at all costs. Your money and sanity are better off elsewhere.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“I’ve made a purchase more than two month ago. I have no parcel and I have no idea where is it. The worst thing is that matches customer support is doing absolutely nothing and not only not helping, but doing some strange thing that are not in client’s interest. After a month of my purchase I started trying to reach out matches customer support to help me with UPS. The parcel was at my country, I paid huuuuge tax (that is almost half of a price of my parcel), but I don’t know why ups was not delivering my parcel. Matches customer support did absolutely nothing and some day without even talking to me they mentioned that they asked to return my parcel (I was not asking that!). I wrote back immediately and asked not to do that. But parcel was delivered to some facility already, that was told by ups, because matches couldn’t answer me at all. They kept ignoring me and after 9-10 days they messaged that parcel was delivered (they meant to me!), this is a nightmare! So it’s been more that 2 month after the purchase, I have no parcel, no money, no help. This is like the worst experience ever. Please do not use this website, you loose your money, your nerves and get nothing”
Helpful Report
Posted 9 months ago
Kerstin
Verified Reviewer
“Ich bestelle grundsätzlcih aus zeitlichen gründen online bei verschiedenen Online-Stores im höherpreisigen Segment. Aber was ich mit MF erlebt hatte ist dreist und unverschämt habe ich noch nie erlebt. habe am 12.04 Ware in Höhe von 1500,00€ bestellt die ware erhalten aber wieder retoure geschickt. bedi Paypal gemeldet ; haben aber den Fall geschlossen da ich angeblich keinen Antrag auf Käuferschutz gestellt hätte! Bis 24.05 hing die Ware im Zoll und ich wurde vertröstet. Mittlerweile ist die Ware im Lager bei MF und ich warte auf mein Refund. Habe jetzt einen Mahnverfahren eingeleitet. Wer mir helfen kann oder Infos hat bitte um RM. Merci”
Helpful Report
Posted 10 months ago
Bruno
Unverified Reviewer
“Order OMF604193492 Just closed my account today. There are plenty of other luxury apps/shops to by from. The client support is absolutely terrible. I had ordered two pairs of shoes, different sizes, ended up returning them since they did not suit me. Unfortunately someone at UPS stole the items and the box arrived empty at Matchesfashion Despite clear evidence that the box had been opened (yes one of the edges had been completely ripped apart and the box was closed with scotch tape all arounf!) Matchesfashion refused my refund twice! I had to make plenty of calls and send several emails challenging them so that the issue could be solved. It was a nightmare. Take my advice, do not take a risk, order from somewhere else”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Made an order on the 13th of October OMF548122537, over 3 months ago and I have still not received my order or a refund, have been given no solución and have had no response to my last emails. Unprofessional and stressful”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Bought Birkenstocks with fleece lining which came off sides within a month of purchase. Contacted customer service with photos, etc. and "Cho" responded they'd get back in 72 hours. Then crickets. I reached out again. Crickets. This may be some "great" UK company, but my experience of them is they're sketchy.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Worst service. I canceled my one order and requested for refund from last month till now no refund.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“OMF54681059- Refusal to Refund I recently returned three items to Matchesfasion and was only refunded for two. Further investigation revealed that I had forgotten to tick all three boxes of the online return form. I subsequently phoned Matchesfashion to explain that the item had indeed been in the parcel. They dragged their feet and after phoning them almost daily over a period of two weeks, they finally claimed they were conducting an investigation. Another week elapsed and I had to chase them with several more phone calls, after which Karim, their senior customer care official, finally wrote to let me know that they would NOT be refunding me. Without providing any plausible evidence that the missing item had not been returned, he unilaterally closed the case. I have subsequently written to him twice, but he has ignored my emails. I would like to ask Karim why he thinks someone in my economic bracket would take the time and trouble to phone daily, write no fewer than three lengthy emails to customer care and now write this review? The reason, very simply Karim, is that I feel deeply wronged and aggrieved. I personally packed the returns parcel in question and sealed it myself. I personally returned it to DHL, who subsequently proved that they did not tamper with the parcel. Matchesfashion believes the customer is always WRONG. Matchesfashion steals its customers' money. Matchesfashion does not keep to its promise to refund returns. Matchesfashion refuses to admit that the problem lies within. I will never again shop at Matchesfashion, and I suggest you don't either”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Item soiled, shocked at how poor the customer service is. No attempts to rectify this.”
Helpful Report
Posted 1 year ago
Emma
Verified Reviewer
“If you buying from an EU country, Be very carful because my latest experience is the example of bad shopping experience. I trust Matchesfashion, it’s such a large well-established UK based online retailer. Became a Level 4 loyalty customer since 4 years ago. There were missing items in the delivery parcel and throughout about one and half month of contacting with the customer service team. I have done as much as I can, including providing all photos evidence, returning the parcel to the delivery company. I was finally told by Matchesfashion that they cannot compensate for the loss. The retailer said they had video footage for items being wrapped in the delivery box and the delivery company rejected for not being their side of responsibility either. I tried to contacted a few my local solicitors, none of them creak with this claim. I finally filed a claim with Dublin Small Claim Court with the last hope to have this resolved. However, with the Brexit, the court has responded that “the Respondent is UK based then you cannot make a claim through our services as the UK is no longer in the EU.” Warning everyone who is considering to place an order with Matchesfashion.”
MATCHESFASHION.COM 1 star review on 19th October 2022
Helpful Report
Posted 1 year ago
Krystsina
Verified Reviewer
“No refund for two weeks! And they just answered we can't give any time frame for return! Means never???? Be careful!”
MATCHESFASHION.COM 1 star review on 15th October 2022
Helpful Report
Posted 1 year ago
Laura
Unverified Reviewer
“It’s been almost a month and no updates yet. You have to charge back the money for the lost parcel!! I don’t give a damn whose fault it was. Yours or DHL. It’s not my business. You charged my money and YOU didn’t deliver the parcel to me. Actually you broke the consumer rights protection law! You can be in liaise with DHL as long as the hell you want, I don’t care! Just charge my money back! Or I’m gonna sue you”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“SCAMMERS. I ordered some suicoke slides,they sent them,all was going good.then something happened with ups and the package got sent back from Netherlands (I'm in greece). And they sent me a "refund" 15 euros less than i payed. So i just got scammed. And of course they don't answer to my emails for days. I just want my slides:(”
MATCHESFASHION.COM 1 star review on 14th July 2022
Helpful Report
Posted 1 year ago
Wes
Unverified Reviewer
“I'm not usually one to leave reviews, but I decided it was worth it to create an account to leave this one. After reading so many negative reviews, I questioned whether I should be purchasing from MatchesFashion. The item had an unbeatable price though, so I decided to go ahead and chance it. The item was shipped very quickly. I hadn't even checked my the tracking info because I expected the wait to be much longer, and then the package arrived at my door! It was in a well-packed box and in perfect condition. I can't attest to how the service is if any issues arise or if returns are needed, but my experience with this order from MatchesFashion was nothing but positive. I'll definitely be ordering again!”
Helpful Report
Posted 1 year ago
MATCHESFASHION.COM is rated 1.6 based on 137 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request