I attempted to make a purchase for a pair of shoes, went to proceed with my purchase, only to be returned to the checkout page with an error stating "Cannot place order. Please re-submit order details or try again later." I unfortunately went ahead with the checkout process again in hopes of it working (as I'd checked my bank account at this stage and nothing had gone through). It proceeded to show the same checkout error again. However, minutes later I received an email stating that my PayPal plan had gone through TWICE and confirmed with PayPal and my bank account that money had been withdrawn. I never received an order confirmation email from MATCHES or on my MATCHES account an order history. I have been incessantly following this up via email to rectify and address this issue urgently. They have consistently ignored my emails (only sending a customer service survey to rate the experience?!). I've sent emails with screenshots from my bank account, PayPal etc to no avail. They have STOLEN my money, I'm concerned that I'll never get it back (in total through my PayPal plan they will withdraw $914.40 AUD with my PayPal in 4 plan). I cannot afford this money to be stolen from me, it took months to finally make this very considered purchase for the specific purposes of work, so this is a lot of money to be stolen and distressed over. Please, PLEASE take this one message away - MATCHES is a fraudulent company that actively scams customers out of their money. Please read other reviews, unfortunately there's many horrible experiences of customers never receiving a refund back or having their money directly stolen, or taking 6+ months to recover their money back. Please research and take into consideration my story as I don't want other customers to go through this ordeal of fighting for their money back. There's plenty of other 'luxury' websites with fantastic customer service etc.