I ordered some Sophia Webster shoes. Unfortunately they were too small and had to go up a size. I had tried them on inside my apartment. As a result of having hard food floors, the sole got a bit dirty. This is typically. Anyone who has hard wood floor knows this. They sent me an email telling that they could not refund my money nor issue me a store credit because the shoe looked like it had been worn. I assured them that the shoe hadn’t been worn. As a matter of fact the sole to the heel still looked brand new. If they had been worn, the sole to the heel would have shown that. Long story short they refused to do a refund and returned the shoes back. Please stay away from their company. Now I’m left with a shoe that is completely useless to me because they are too small