I orderd a pair of boots on their homepage. Shipping was fast and easy, but as I opened the box I realized that they changed the style of the boots. The shape of the sole is different, the angle of heel to sole is rounded, instead of 90° and some more things; major changes which change the complete style of the boots. The newer (or older?) version of the boots, which I received, look like diving shoes. And I absolutely don't like how they look.
I photo documented all of the things that are different from the boots depicted on their homepage. I asked them to let me return the shoes and to send me the ones I ordered.
They told me to return them, but I am supposed to pay the shipping costs and I already paid the delivery costs for them to send me a wrong product.
Shipping costs in total around 30 Euros for nothing. They ignored the photos I provided and the fact that the shoes are different.The photos of the product on their site are absolutely misleading and I would have not ordered the product in the first place if they had provided photos of the real product!
Edit: they replied that they checked the photos and they insist that there is no difference. This is the worst experience I ever had with online shopping in my whole life!
3 months ago
MATT & NAT has a
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