I’m not sure how to review this service because it lasted over 2 days when it should’ve been one easy pick up. I initially scheduled for Saturday between the hours of 8a-12p. The loader never showed. I tried calling him with the number that was given and no response. I tried reaching out to Load Up but the numbers, emails, and texts messages kept going in circles. I could not speak to anyone! Then I finally got in contact with someone. They told me they were sorry and they would schedule someone else between 6p-7p. This was very inconvenient as I was in the process of moving and needed the mattress gone asap. Then I received a phone call saying this loader couldn’t make it and could I change the loading date for the next day which was even more inconvenient. However the young men who did show up on the second day was professional and on time. They moved my mattress and box spring without any problems. I give them 5 stars but the overall service of the company was not good in my experience.