Terrible Customer Service - bait and switch pricing. Was quoted $90 online for Mattress and added 1 box spring for an additional charge. I clearly indicated that the box spring is split - very common for Cal King box springs - I received a call that they were removing 3 items and would need to charge me an additional $30. Not only was this an additional undisclosed charge, this was more than originally advertised. Their website indicates a $85 mattress charges and $5 discount for curbside disposal. I should have only been charged $80, but overlooked it at first. Cancelled the entire order completely unhelpful and rude. Unlike a mattress, a box spring can't be squished into submission to fit through narrow halls and doorways - that is why they are split. I would imagine a Mattress Removal Company would be accustom to this configuration. The added convenience of the split box spring vs. a regular one-piece box spring for lightweight easy mobility, made me question their abilities to provide mattress removal service.