Never showed never called only answered email promising to call. I have to have knee surgery and did not have physical ability or transportation to move this mattress and was moving so could not put it off. I had enough stress with moving and finally found a friend to help and further injured my knees having to help load. All I received was a sorry for your inconvenience and had to talk to 2 people to get them to agree to at least refund my money. I did receive refund but would have much rather just had them keep their word to do what I hired them to do. Thank God for hero/ friends willing to rescue on labor day weekend!