Mattress pickup was scheduled between noon and 4 pm on a work day. At 3:30 I received a call saying the driver was running "very late." I was not given a time for pickup. At 4:45 I decided to contact the company, only to find they're located in another time zone and were closed for the day. I left a voicemail. At about 6:30 pm I received a call from the office stating that the driver was on his way. He and his co-worker arrived shortly before 7 pm. They were nice kids, they took the mattress away. Total disorganization on the company's part. Usually you receive communications from the driver directly in these matters, but I never did. I hesitate to blame the driver, but I never received a complete explanation for what happened. So I basically lost a half day's work just to get a mattress picked up for recycling. Awesome. I can't recommend this service to others.