I'm leaving this as three stars for two reasons. 1. I received a text a day before my scheduled pick up stating that the driver is currently 8 minutes away. This caused intense panic to us as we were not home and we specifically requested the time to be when we were available. ("curb side" pick up NOT allowed in our high rise unit) 2. The pick up time was requested for 8-12pm. Our mattress was picked up at 1:30pm. You're better off just choosing the "all day" pick up and never leaving your house. However, Vincent, our driver, was very nice when he did pick up our mattress, but sadly, this process was more stress than I was sold.