Brandon from Load Up was supposed to pick up my mattress Friday evening. I paid to have them remove it from the upstairs. He contacts me asking us to put it outside because he's going to get to our house after 8pm. We say ok despite having paid for the removal. He doesn't come Friday night because it's raining. He says he's going to pick it up first thing. He doesn't. He says he's going to be there at 11a to get it. He's there at 11:45. It's him in his Bronco. Next time I'm call CollegeHunksMovingJunk. They have always been on time, courteous and professional. Kicking myself for not calling them.