This is a fantastic service and I'm happy that someone is helping to keep mattresses and such out of our landfills. The website is well-designed, informative and easy to navigate. The people at the customer service number were friendly and helpful. The delivery personnel, however, showed up 1 1/2 hours after the 4 hour time window given and were rude at best when they did show up. The scheduled window was 8am - 12 pm. At 1pm, I called to inquire as to whether they were in fact coming. They then showed up at 1:30pm looking and acting exceedingly put out. I'm not sure if my having called got them an ear full or if that's just how they are, but they were rude and unfriendly despite the fact that I was not upset, that I made no mention of their lateness and was being quite courteous with them. The two took the furniture away curtly, had me sign that they had not damaged the home in any way and then left tearing out of my gravel driveway overly fast. Overall, the service is still a needed and wanted service and the job did get done. I will still be recommending the service to others. And who knows... maybe the two fellows I encountered were just having a bad day. We've certainly all been there.