Hi! I had two mattresses and a box spring that I needed to get rid of and I found you through a search online. Booking was super easy and I got a confirmation e-mail response very quickly. The two reasons for my three star rating are because: 1. I had to pay before services had been completed and 2. my booking was rescheduled two different times because of mechanical issues with the driver's truck. I am completely understanding of mechanical issues, that is by no means anyone's fault, it happens. My family and I were just frustrated because of scheduling conflicts with it being rescheduled two different times. I ended up just cancelling and asked for a full refund, which I got very quickly. Customer service was understanding and amazing about the situation. I truly appreciated them.