No one showed up during my 4 hour window, which was frustrating having to sit and wait for that. I called and was told that they'd reach out to the local manager and they would call me, so I waited for another 3.5 hours with no calls or anything. I then called again and was told I would receive a call from the local manager again, but received nothing. Later that night I sent an email asking for either a refund or any information at all regarding my booking, because I was moving in two days, and finally received a phone call saying they would be by the next day. When they actually showed up the process was incredibly quick and painless. It's a shame that individuals are charged $70.00 for being a "no show," but the company is not held to the same standard. I would rate less, based on my unpleasant experience, but the fact that the issue was eventually resolved and the men who helped move my furniture did a good job leaves me with a 3 star.