I'm only giving the service 3 stars because I was able to contact them via the chat function on the website (which was handled quickly) and I could schedule my pick up window online. However, be warned the time you schedule will very likely NOT be the time they come to pick up. I scheduled mine for the morning, 8-noon, and received the email confirmation. But then Sat, 2 days before pick up, I received a voice mail from the subcontracted company who would be picking up that said I was confirmed for the afternoon, 12:30 - 4:30. Um, no. That's not what I booked and I found it very presumptuous on their part to assume I would be available then. There's a reason I booked the time window that I did, obviously. Called them back but only got voice mail and never heard back form them. Pathetically, the day before my pick up, I received another email from Mattress Disposal Plus confirming my window was 8-noon. SO, here's MD+ confirming with me my original booking, yet the company who would come for the pick up had me scheduled for the afternoon -- which I never requested. I was able to change my plans since, yes, they came after 2:00 to pick my items up. If this was a free service, then I would absolutely understand being flexible with the scheduling, but I paid quite a bit for this service and I find it entirely unprofessional of the contracted provider (MR+) to have no control or concern that their 3P partners completely disregard customer bookings. If you don't care when your pick up is and have all day to sit around and wait, then great, no worries in using this service. But if you have a tight schedule and think you'll get what you booked, forget it, use someone else.