Your telephone agents pear to have a way to mute their phone so it seems the connection has failed. It took several tries to get an answer to my question. Also, I was misled to think you would honor my online request for a morning pickup, but you hadn't. That incorrectly led to cancelling the afternoon schedule you told me was planned. As a result it he pickup was delayed over the Labor Day weekend. If you don't intend to honor the AM or PM schedules your website offers, please omit them. It just leads to customer frustration and unnecessary calls to you agents.