Okay, first the difficulties. The prices on your website were not what I experienced when I went to checkout. Checking out was more expensive. Please update your website... also, it was very important to me to know what you do with the mattresses, but I couldn’t find it... until I watched the video. I’m not a video person... I don’t want to watch a video. Can you please put it very clearly in writing too? However... I was very happy to find Mattress Disposal Plus - inexpensive, convenient and disposed on my mattress in an environmentally conscious way. It was easy to book, even the day before, and the people who picked it up were very nice and helpful. Thank you!