Scheduled a pick-up, required to pay $140 before they would schedule, took time off work to be here. Company called to confirm time and items to be picked-up on the day prior. On day of pick-up, did not receive any phone calls or cancellation notice, nobody showed up. Plans to move a person into the room on the same day were spoiled, lost $200 in pay from taking off work. Called several times only to receive answering service, finally contacted human in some other state, she had no clue that they missed the pick up. I requested a refund a week ago and am still waiting for it, yet they demanded that I pay prior to scheduling anything. Poor company, no way to know where they are located, how to contact them, etc... don't use this company, better off using a local company.