I was scheduled for a pick up between 4 and 8 pm last Friday. Communication about the pick up was good. The problem arose when at 8:30 pm no one has came and when I called the company, they were closed with no after hours response. I had waited at home for 4.5 hours & ultimatly was stuck with a king sized mattress in my foyer for the weekend. I called the company at 8:30 am on Monday and did speak to a helpful representative. The rep told me that the pick up driver had lost his phone, while I understand issues arrise there had to be backup in place to at least let the customer know a delay has occurred. It was picked up on Monday & my kids enjoyed the king sized trampoline for the weekend, but overall the only redeeming factor was the representative that helped.