I was told that my mattress and box spring would be picked up before Noon. The driver did not show up until 4:45. I called customer service at 12:30 and they had the driver contact me who said he'd arrive by 3. My Saturday was shot waiting around until nearly dinner time. I did receive a very nice call from customer service letting me know that they run background checks on their drivers and get references. I got the impression that the driver in question will no longer be part of their team. I'm hesitate to use Mattress Disposal again but after the talk with the customer service representative, I will give it one more shot.