I opted for the all day pick-up window since I don't mind a mattress sitting out all day long. This wouldn't have been an issue. However, the mattress sat out all day and all night without being picked up or anybody contacting me to let me know that there was an issue with my pick-up. When I contacted support about this I had to leave a message and was called back and told that the person that was supposed to pick up the mattress had "lost" their phone and didn't know about the pick-up. I was also instructed to call support back and let them know if I still needed the mattress picked up. Of course I needed it picked up still, just send the guy that was supposed to be here the day before.