I scheduled the removal of a couch and California king mattress. The removal "team" consisted of only one person, which meant I had to help move both the couch and the mattress. That was unexpected. Once we got the couch on the elevator, the team member didn't get on the elevator. That left me to get the couch out by myself. I asked the team member if he has something to tie the mattress because we live in a historic building. We needed to ensure that the mattress didn't break the light fixtures in the elevator. He initially assured me he had something to tie the mattress. However, when we got the mattress to the elevator, he tried to jam it in. I had to step in. At that point, he told me he didn't have any rope. We ended up moving the mattress down through the stairway (and again, I had to help.) All in all, it felt a little odd to pay for a service that required me to do the moving.