I am not happy with the service. Have a lot of concerns: 1. I was given a time slot of 8 a.m. to 12:00 p.m. . But the truck never made up on time and did not bother to update the customer that the schedule is getting delayed. I had to call the customer care number to track the order. The truck came home only by 12:50 pm. (If the trucks are not following the timeslots, then the point of appointment slot makes no sense). 2. The people that came to pick the mattress were not professional at all; rather they were just young kids, with very less professionalism. The driver was driving the truck right inside my car garage and was almost about to break my garage door. Why would a truck be attempted to be parked inside a car garage? I had to shout out loud to the driver to STOP. Never expected this from the pickup team.