Set up online was fine. I was moving out of an apartment to our new home in another state. I flew in from out of town to turn in my keys and final walk thru before I was going to fly back to my new home. The pickup was Friday 9 AM to Noon and my walk thru was noon. It had been raining in the AM a little and by 10:30 I received a text saying due to the rain they would need to reschedule for another day? I texted back and said I needed it out by noon. He did show up before noon and I helped carry the items out. Unless I missed something, I did not see anywhere where the service would be rescheduled due to weather? It ended up ok, but I was in a bit of a panic for until they showed and left with the item.