While it was easy to set up the pickup online, the actual pickup was a disaster. I scheduled several days in advance for pickup from 8-12. At 12:30, I found a number and called. They use another company (LoadUp) who apparently contracts with yet another company for pickup. I quickly received a call from them. Joe Stephenson was very nice and helpful. He called all his crews trying to find someone available, because "my" crew was delayed in Fayetteville. I had to be out for the afternoon, and told him I would be home from 5-7:30. He assured me someone would call when they were on the way and would be there to pick up during that time. At 4:40, I received a call that someone was in front of my house ready to pick up. I rushed home and arrived 10 minutes later. The pickup crew was extremely rude and acted like it was all my fault they had to drive from Fayetteville to pick up my items. When I mentioned that I had told Joe I would be available after 5, he said "that's not how this works." And informed me that he only waits 30 minutes then he would have left. When I told him they were supposed to be there between 8 and 12 and no one showed up or called, and that I was told they were delayed in Fayetteville, he said Fayetteville is his usual territory and they don't even come to Charlotte. When he finally figured out that I had scheduled several days in advance for that morning, he was a little nicer. But they left my front door wide open the entire time they were retrieving my items from the third floor, so I ended up with flies and even a cricket in my house. I get that they were hot and tired and frustrated. But none of this was my fault and I didn't like being treated like it was. And since it was an Ashley Furniture pickup service, I wonder if Mattress Disposal even got my mattress and box spring and will be able to recycle it.