0 stars. Terrible experience. Originally booked to have mattress removed on Dec 28th after customer service verified availability. Was called roughly a day prior and informed that the driver was “still out of town” and the next available date was January 2nd. Understandable during the holiday season, but this should have been caught during the initial booking. On the 2nd, there was quite a bit of rain. The sub contractor hired by Load Up (the actual company behind this web site) decided they didn’t want to get wet and thought it was a good idea to back their trailer into my narrow drive way. Due to the angle they parked at, when they pulled out after loading the items the trailer straightened out and it’s right side wheel were dragged through my yard. This left roughly a 10 foot long 10 inch wide by 5 inch deep scar in my front yard. It looks awful. I notified Matress disposal + (load up) about it and was promptly told by “Chris” that unless I had irrefutable proof that their driver did the damage not only would they not be further investigating for an insurance claim, they also would not refund me the cost of the matress disposal for service dissatisfaction. Essentially if the driver denies they damaged your property and you don’t have irrefutable proof (a full close up video of them doing whatever), they won’t make it right. They will happily call you a liar to your face and not even refund you for the poor customer service. File this company under the list of dirtbags who don’t really care about customer service. I’d be surprised if this review even makes it to their website. 1800 Got Junk is much better. No shady sub contractors, guys are always polite.