They did take all the items I requested. However, they were supposed to arrive between 8am-12pm. A little after 11am, I called to see what the ETA would be since I'd been waiting around for 3 hours already. The representative on the phone put me on hold to check. Then she said the drivers were having staffing issues and could be there between 2p-230pm...so basically I waiting all day wasting time. I asked if anyone was going to let me know this and she said the driver was supposed to be making calls to all pickups...I didn't get one. Thankfully I called. I'm glad to have the items removed from my place, but what a waste of a day and how unprofessional and rude to just not show up between the FOUR hours you told me you'd be there, and not call to tell me it would still be another few hours before you might arrive.