I was a little disappointed with this service. I made a request online and had everything ready for the time frame of 8am-noon. Noon came and went and no phone call that they were on their way. Finally sometime that afternoon I was mad enough so I called, got a voicemail recording. They called back about 10 minutes later and stated they would get ahold of the local dispatch. No more commincation after that. They showed up to pick up the couch with no notice they were coming. Its a good thing I had dragged it outside already or I would have had to reschedule since I was leaving for the evening. Overall very poor communication and not worth what it cost.