I ordered a dinnerware set which arrived with all of the pieces broken and / or chipped. Maxwell & Williams included a copy of their NO QUIBBLE GUARANTEE, which states that “if you are not happy with your purchase, we will issue a full refund”. After requesting a refund of the order, I received no response from their sales team. I am pursuing a formal claim under the Consumer Credit Act 2015 in hopes of having the order refunded. Not only did they fail to ship the goods in adequate packaging, they have completely failed to honour their own company’s guarantee.