My initial enquiry and placement of my order went well. 5 stars. BUT from then on the experience went downhill. I received advice via email that my purchase had been prepared and I would receive it by the 26th March. I had not received it by the 28th March, so I initiated an enquiry which resulted in my being told that the parcel had not been collected and due to Easter it would not be collected until the following Tuesday after Easter. It is now Thursday and I have just received an email (after another enquiry on my part) I have been advised that the parcel has still not left your premises, but that an employee will now take the parcel to Australia Post. For me this item is much anticipated and a big purchase $ wise so I am very disappointed. I would request that the parcel be posted EXPRESS.