Name: Mazzucchelli's Jewellers
Address: 36-38 Henley Beach Road, Mile End, Adelaide, South Australia
Rating: 4.30

“Received my wedding ring that was absolutely beautiful. Thankyou so much. Customer assistance and support was great.”

Helpful Report

Posted 6 hours ago

“Tania from online sales team sources my watch. Her service was great, the payment process and instructions were on point. Thank you.”

Helpful Report

Posted 5 days ago

“The online process was simple and flawless, with a coupon code applied seamlessly. I arranged to pick up the watch at the most convenient store to me and the soonest I could collect it was more than a week away - no problem as I thought the watch had to come from over East. I get to the store at the arranged day & time and it took a while to find my order actually existed, then given the make & model was fortuitously in store the person who could release the order was unavailable. The agent in the store was brilliant under pressure, and within an hour I had my new watch. Luckily I am a watch enthusiast so I could remove the two links needed so the watch fitted my wrist when I got home. I don't know what happens if that wasn't the case. I get it - it was a entry-level Swiss watch heavily discounted via a coupon, AND I did not ask about getting it fitted properly knowing I could do it myself anyhow is relevant. Funnily enough, my previous purchase from Mazzucchelli's was from the Carosel store about 35 years ago (a Tag Huer Professional 1000 Submariner) - how things have changed!”

Helpful Report

Posted 6 days ago

“Easy checkout and very fast delivery. I also opted for the After Pay option which was handy. My son loved the watch as his 21st present.”

Helpful Report

Posted 6 days ago

“Purchased this for my sons 40th bday end of the year It came beautifully packed and the watch looks amazing Very happy at this stage Thank you”

Helpful Report

Posted 1 week ago

“Got the watch for a good price, delivery was good. Then things went down hill, the strap needed resizing so I went to Mazzucchelli's in Midland gate, Midland only to be told they don't sell Tag Heuer so unable to help me, told to go to Mazzucchelli's Galleria in Morley. Spoke to a lady and she says she will have a go, twenty minutes later she informed me that she will have to send it away for resizing........ Then I went Mazzucchelli's in Cannington there I saw a nice lady who also informs me that they don't sell Tag Heuer but I can do it. Ten minutes later all done but she tells me it will cost $25. I did pay and was great full that is was done but feel disappointed that I was charged after I paid nearly $4000 so as you see I was disappointed with your after sales service. Now I find the watch looses four minutes in two days so now I have to get that seen to. So if you can help me in this matter where do I go to have it seen to. I would really appreciate it like a response to this rating. Bob clarke bobclarke1204@gmail.com”

Helpful Report

Posted 1 week ago

“Got the watch for a good price, delivery was good. Then things went down hill, the strap needed resizing so I went to Mazzucchelli's in Midland gate, Midland only to be told they don't sell Tag Heuer so unable to help me, told to go to Mazzucchelli's Galleria in Morley. Spoke to a lady and she says she will have a go, twenty minutes later she informed me that she will have to send it away for resizing........ Then I went Mazzucchelli's in Cannington there I saw a nice lady who also informs me that they don't sell Tag Heuer but I can do it. Ten minutes later all done but she tells me it will cost $25. I did pay and was great full that is was done but feel disappointed that I was charged after I paid nearly $4000 so as you see I was disappointed with your after sales service. Now I find the watch looses four minutes in two days so now I have to get that seen to. So if you can help me in this matter where do I go to have it seen to. I would really appreciate it like a response to this rating. Bob clarke bobclarke1204@gmail.com”

Helpful Report

Posted 1 week ago

“Nice item and arrived safely on time. Thanks.”

Helpful Report

Posted 2 weeks ago

“Excellent customer service! And fast delivery.”

Helpful Report

Posted 2 weeks ago

“Lovely presentation and prompt delivery.”

Helpful Report

Posted 2 weeks ago

“They had great advise”

Helpful Report

Posted 2 weeks ago

“Great service, fast postage”

Helpful Report

Posted 3 weeks ago

“The product was of good quality and my wife loved it but the customer service I felt was not up to standard. I went to the wrong store and one of the staff was rude and in addition the actual store that the order was placed was the same. I felt like they treated me as I if they were giving away the item for free. Have seen better customer service at other jewellery stores like Tiffany, Rosendorff etc”

Helpful Report

Posted 3 weeks ago

“Excellect.. very good quality.. delivered on time.”

Helpful Report

Posted 1 month ago

“Love the Tissot watch Mazzucchelli's sent as a Mother's day gift from my son. It was the last one left and it happened to be in W.A. It only took 3 working days to arrive to me in Qld. Wonderful and seamless customer service.”

Helpful Report

Posted 2 months ago

“I have placed an order 2 weeks ago and yet not received the parcel and no update from the team”

Helpful Report

Posted 3 months ago

“The watch is stunning, the service was brilliant and delivery was fast and safe. Great work Mazzucchelli's.”

Helpful Report

Posted 4 months ago

“Bought a watch for my partner. Very fast delivery. Watch is in perfect condition.”

Mazzucchelli's Jewellers 5 star review on 2nd March 2025

Helpful Report

Posted 4 months ago

“Very satisfied with the product. Quick delivery. Just disappointed with the delay response from customer service. I wasted the entitle time of waiting for the first product which i desired to have it.”

Helpful Report

Posted 4 months ago

“Better communication is required from the vendor. I ordered a watch only for it to be out of stock. I had to reach out to find this out. It then took another 2 months to receive the item with me having to reach out again to acquire updates.”

Helpful Report

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Mazzucchelli's Jewellers Reviews