Mazzucchelli's Jewellers Reviews

Name: Mazzucchelli's Jewellers
Address: 36-38 Henley Beach Road, Mile End, Adelaide, South Australia
Rating: 4.30

4.3 Rating 151 Reviews

80 %

of reviewers recommend Mazzucchelli's Jewellers

Company Reviews

Product Reviews

Metrics

4.3

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Mazzucchelli's Jewellers 5 star review on 2nd March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, I had some adjustments I needed to make with my delivery and they accommodated. I would absolutely use them in future! Deserve all the 5 stars.”

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Posted 1 year ago

“Thank you so much Guys. I will order again soon”

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Posted 1 year ago

“Great service. Quick to respond and answer any inquiry. Wouldn’t hesitate to purchase through them again.”

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Posted 1 year ago

“Awesome watch I love it, ordered it and came within 3 days had it in my arm.”

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Posted 1 year ago

“Im a bit concerned as I take the watch off over night and in the morning it has stopped. I can get it working again but should that happen.”

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Posted 1 year ago

“The Online sales team and assistance was great. They offered me a good discount for my purchase. Was very satisfied. The team in store was very warm and Gift wrapped my purchase . Will be returning customer.”

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Posted 1 year ago

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Thank you for your review! We would love to see you again in Mazzucchelli's!

Posted 1 year ago

“Very poor experience with the online purchase. Had selected in store pick up for a specified date that they provided online for 1 week after the online purchase. We waited 3 weeks to receive the watch in store after constant chasing. No-one had any idea on where the watch was and also was then promised via email that they would get the watch sent out immediately after the selected pick up date. They promised that the watch would be sent and that they would email with tracking. After the next promised date I followed up again after receiving no email, then from there on received no further correspondence from that person. We then had to contact store the watch was meant to be delivered to. The manger there was helpful and tried her best to sort the issue out. We had found out that watch was never packed or dispatched. It was apparently sitting at a Newcastle store and no-one had bothered to fulfil the order. After around 3 weeks we finally had news they had dispatched, after the Miranda store manager had chased them.”

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Posted 1 year ago

“I’ll be honest the communication system was terrible. It was very difficult to get an update. If you wish to discuss further please call Lucas 0421676224”

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Posted 1 year ago

“EVERYTHING WAS GOOD”

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Posted 1 year ago

“Was a very smooth transaction, lots of reciepts and confirmation emails. Was very timely despite not getting express shipping. Lot's of information but had to download an app to access. Will definately purchase again”

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Posted 1 year ago

“Communication is very very poor for that I lost$40”

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Posted 1 year ago

“Bought my dream watch at an unbelievable discount, came with certificate of authenticity. Really impressed with the experience. Shipping was express. Musch appreciated.”

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Posted 1 year ago

“Just what I order, on time”

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Posted 1 year ago

“Great jellewer to deal with online. Item shipped and arrived as per their advertised guidelines”

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Posted 1 year ago

“Happy with my purchase but delivery took longer than expected. I received shipping notification but then the tracking showed it hadn’t gone anywhere for several days. When I contacted Mazzucchelli’s they claimed there was an issue with the courier not picking up parcels. They rebooked the pickup and the parcel was then delivered in short order. While I’m happy they fixed the problem promptly I think it’s something they probably should have identified before I had to make contact. The rest of the sales process was great, the experience on the web site was good, and the pricing of the products was excellent so overall a mostly positive experience.”

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Posted 1 year ago

“Lovely pendant, well made, nice bit of sparkle. Only comment would be display chain threaded through wrong opening in back of pendant and, circle missing off end of chain. Otherwise, happy with purchase.”

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Posted 1 year ago

“Well wrapped parcel. Product was beautiful, but one of the stud earring's back broke, bit disappointed as delivery took ages until I had to email an enquire because they did not inform me delay.”

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Posted 1 year ago

“Fast delivery and product was well protected for the delivery.”

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Posted 1 year ago

“Absolutely stunning”

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Posted 1 year ago

Mazzucchelli's Jewellers is rated 4.3 based on 151 reviews