Mazzucchelli's Jewellers Reviews

Name: Mazzucchelli's Jewellers
Address: 36-38 Henley Beach Road, Mile End, Adelaide, South Australia
Rating: 4.30

4.3 Rating 151 Reviews

80 %

of reviewers recommend Mazzucchelli's Jewellers

Company Reviews

Product Reviews

Metrics

4.3

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

$Read Mazzucchelli\'s Jewellers Reviews$

Mazzucchelli's Jewellers 5 star review on 2nd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed an order 2 weeks ago and yet not received the parcel and no update from the team”

Helpful Report

Posted 3 months ago

“- 10. Mazzucchellis is the worst service. This is the first and last time I will ever buy something from your Company, and I will tell everyone that you do not deliver on the customer's money spent on an item. You can't be trusted. Its fraud. Your company is the slackest and most disrespectful service. I purchased this product on 19/1/2025 and paid for express post to receive it on 20/1/25. WHERE IS THE PRODUCT????????????. At this juncture, I am disgusted by your service or, should we say, lack thereof. I was never sent an email with tracking notifications, etc from your company and I did check with my service provider. No one from your company rang me to advise me what was happening with this product. Nobody bothered from your end to notify me it had gone out to the Star Trek airport depot for whatever reason and was supposed to be delivered on the 20th of January 2025, but it is stuck out at the airport depot, and it is now 30/1/205. No one has followed up with me from your end. I am considering reporting your company to Consumer Affairs. To slack to give a rats and I have not even received this product. I am, however, going to launch a media assault on your company based on my direct facts and findings and your failure to provide the gold bangle I purchased from your company if I do not receive this product within 24 hours. The best feedback I can give your company is nothing but appalling.”

Helpful Report

Posted 5 months ago

“Extremely poor customer service from online ordering, which also included being lied to about , in their words "being looked after" and then when picking up in store with an appointment made being told by the shop manager, quote "your watch isnt here, i dont know where it is or when it'll be here and i will have to go online and ask the live chat where it is as we cant do that" This was a $3k watch that was a gift from my wife that should have been an extremely enjoyable occasion but turned out to be one of the most stressful and frustrating experiences we have ever had from a shop chain that is supposed to be high end! Feel free to contact me Mazzuchellis for the full report!!”

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Posted 6 months ago

“I ordered some earrings and they came in a zip lock bag inside a Zamels pouch, not even a Mazzucchelli one. I will not be buying online again.”

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Posted 8 months ago

“Chain broke and i was very disappointed”

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Posted 1 year ago

“Faulty watch poor customer service”

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Posted 1 year ago

“Communication is very very poor for that I lost$40”

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Posted 1 year ago

“Unfortunately, the bracelet did not fit my wife's wrist. In view of that, earlier today we went to Mazzucchelli's shop in Belconnen, ACT and we were told that it was not possible to change it because the shop did not have links with an online purchase! Please tell me how to solve this problem; at this point I am more inclined for a full refund and buy in person, than continue to do shopping on Mazzucchelli's online. Looking forward for your reply. Regards, Oscar Larroque”

Helpful Report

Posted 1 year ago

“Unfortunately when I received my watch it was not working. I have emailed both your Sales and Customer Service areas to try and reslove the issue (18/12, 19/12 and 20/12). The complaint number is 00026519. My last email was sent on 20 December 2023 to your Sales area seeking the offered refund of my purchase. I am yet to receive a reply to this email to ascertain/confirm the procedure involved in return of the watch to you and receipt of a full refund. I look forward to receiving a prompt response. Naturally I am very disappointed to have a watch that does not work and seek urgent resolution.”

Helpful Report

Posted 1 year ago

“Overpriced for what was received. Wouldn't purchase again”

Helpful Report

Posted 1 year ago

“Can’t believe this happened in a big jewellery company! Made an online purchase on 05/10, still hasn’t received the product! Wrote two emails to them, no response at all and now they sent me an email asked me to write a review about the purchase! Very disappointing experience and have asked for a refund from PayPal! The product is showing estimated delivery on 12/10 on the shipping company website, and it still showing the same information on the website today!Where is the item now?”

Helpful Report

Posted 1 year ago

Mazzucchelli's Jewellers is rated 4.3 based on 151 reviews