The online process was simple and flawless, with a coupon code applied seamlessly. I arranged to pick up the watch at the most convenient store to me and the soonest I could collect it was more than a week away - no problem as I thought the watch had to come from over East. I get to the store at the arranged day & time and it took a while to find my order actually existed, then given the make & model was fortuitously in store the person who could release the order was unavailable. The agent in the store was brilliant under pressure, and within an hour I had my new watch. Luckily I am a watch enthusiast so I could remove the two links needed so the watch fitted my wrist when I got home. I don't know what happens if that wasn't the case. I get it - it was a entry-level Swiss watch heavily discounted via a coupon, AND I did not ask about getting it fitted properly knowing I could do it myself anyhow is relevant. Funnily enough, my previous purchase from Mazzucchelli's was from the Carosel store about 35 years ago (a Tag Huer Professional 1000 Submariner) - how things have changed!