Feel the majority of reviews are either first time patients with nothing going wrong or may be some planted reviews. Heres my experience from 2 visits to MCAN The previous 1st FUE was ok. Staff in main clinic were trained in customer service. Returned for followup 2nd FUE This Was the worst service, as clinic location, doctor and staff changed. If anything goes wrong at the new clinic location, staff is limited or no MCAN training to correct situation professionally. What went wrong at 2nd FUE from first visit? Arrived at airport, flight was on time, and waited at correct spot on instruction sheet for 1 hr 25 min. Looked everwhere in area but No driver, no person holding a MCAN sign for pickup? Asked all other local medical companies with signs if they saw MCAN driver? No, No, No, No, No answered. Had to ask 8 different locals before one was kind enough to call the phone number listed on MCAN instructions for any emergency. Very stressfuf arrival. Found out the MCAN Driver was sleeping in van in parking garage. Had to Wake him up for a ride? Complained to MCAN Manager next morning who immediately made several excuses and attempted to blame me first? before even investigating or talking to driver? This is horrible, non trained service on MCAN management there. As driver from first FUE was waiting with a sign. 2nd visit, driver sleeping in van in parking garage? This same morning driven to the new residental area hair clinic, on later than scheduled arrival doors on clinic still locked, all the staff were late and even late then took smoking break after their arrival, as I had to wait outside in cold and rain for 20 minutes with another FUE patient who was there for day after procedure followup so there is a witness! The New hair clinic was moved away from the origional MCAN medical clinic location. Found out in morning The Experienced male doctor picture still shown on the MCAN website from my First FUE was no longer with MCAN for some time now and had started a new clinic in the Middle East. A new female MCAN doctor with limited communication skills was on staff but not listed on the website? Next, the Overhead Medical light in new location FUE procedeure room was broken and not working. Staff then did the entire 2nd FUE procedure without an overhead medical light? Talked with staff, they seemed not happy as light broken for some time now and mentioned MCAN management dragging their feet to fix it? Asked staff Manager for how many hairs FUE on my record for previous procedure there? Was informed they do not keep these types of records on patients they only had my date? What, no medical records On your Patients I asked? Manager seemed to make up or say the same number of hairs for each patient used each procedure as overheard his script to a new patient the next morning. The manager there had countless poor customer service skills to answer anything outside the MCAN script? After only 4 hours in chair and about half of hairs that could be possibly moved in this time, the manager lied about. Why? Experienced a different st of morals and values from first Fue Visit. I was Still foggy from medication and was shuffled out the door, staff seemed rushed to clean up and leave at the FUE new location verses the origional medical clinic with entire procedure as previously experienced. Maybe as I was the only FUE procedure that day and with no management to supervise staff as in larger medical clinic? Website mentions 6-8 hours for FUE as was 6-8 hours was previously the time first FUE at main clinic? Driver waiting still smoking ouside as he rushed me to get into a compact car backseat. I am a larger muscular man at 225 lbs. The door opening was so small and I was groggy and rushed by driver, my head hit the top of door padding leaving a patch of hundreds of hairs and blood on car. I immediatey put hairs in hand, went back inside new clinic as driver had no clue or training how to board patients into a car when they were under medication after a procedure? Staff inside was cleaning up, said nothing they could do after I was instructef to wait in a chair in lobby for 15 minutes with blood and new hair follicles in my hand, no doctor was there or medical service provided to fix the hairs lost now in the palm of my hand? During the first FUE at main clinic The drivers were trained to slowy and clearly instruct you how to enter and exit vechiles carfully each time. They were very professional. On first FUE visit on the followup day morning the driver had to swerve in traffic to avoid a car. I bumped my head inside car and it started to bleed. When we arrived at clinic the staff put me in a proper procedure room and happily reinseted the dislodged hairs! No problem they said! Why was this not done at the New location? Poor management? Budget cuts? Poor Training? No trauned doctor? No doctor also at new clinic on followup morning at new location as compered to 1st FUE at medical clinic. For 2nd Fue Followup morning I was shuffled down to the basement to sit in a chair for 20 minuted at the bottom of the stairs in the open, no doctor, no sanitary medical room. just concrete stairs, dust, dirt, and a staff member who sprayed water on my scalp and told me to go back to lobby upstairs and wsot for manager? No doctor exnamination like the first FUE visit? The MCAN driver to the airport the next morning drove at excess speeds of 90mph or 145kph on the freeway in the dark in the rain! A terrifing experience. I was 3 1/2 hours early for flight so no rush, no other patients, but driver pretended he did not understand english and did not slow down. Even though I contacted the MCAN hair clinic manager and informed him of all this he seemed aloof to offer any proper customer service and quickly made excuses before investigating staff or making corrections? Needless to say I will not be returning to MCAN again as new management, medical and training took a huge 180 degree turn from first FUE visit. This statement is the truth of my experience and I swear to God with my soul it is as a man of Clergy. Yes the price if service is the lowest, but if anything now goes wrong medically or with staff, the service as in my experince, there is limited to no service. Yes the manager made a phone call on my request to change hotels to the same one I had stayed at during my first FUE. that seemed the extent of the positive service provided. Poor customer service.