For a company that's this large and makes the money they make , they do not help the customer. I'm an NRA instructor , Gunsmith, and in the Firearm business. I ordered a trigger kit and polishing kit and after 10 days and 3 calls no product. The shipment was created and the product shows still in clearwater. I asked for a replacement ... Pretty standard . When I asked for free overnight shipping since they dropped the ball not me I was told I had to pay $30 for that service. Spoke to a manager and the same thing. I was very rudely told "I don't work for the post office " twice.