Earn so much money but don't want to employ customer service staffs. WORST customer service for such a so called well known brand. If you don't intend to provide good customer service support then please stop doing your business and make us your victims.. Our money is also hard earn money, not only yours! Have some sympathy please!!! I have bought one item from MDS live during the circuit breaker period, and they simply told the viewers that if the size was not suitable, you could simply exchange it in their outlet. I went to bugis outlet that time to do the pick-up and unfortunately the size was too big for me. I asked for an exchange but the staff informed me that the item I bought was only exclusive sold on live and they did not have that item in the shop. Hence I got no choice but to request for credit refund. I waited almost 2 months to get the credit.. I wanted to try using the credit I got to purchase other item but I did not know why I couldn't make any purchase. I tried a few times that I actually accidentally deleted my credit. I actually emailed their customer service wanted to get back the credit but no response. I tried to contact MDS via facebook message and was told to directly email their Customer Service. I told them I did but they just brushed it off by simply said that they need some time to response due to many emails they received. I sent a chaser email but as you already know, only ghosts will be reading our emails.. I messaged them a second time via facebook messenger, and they simply ignored my message by not responding. Even though i sent a few chaser emails after that, till now still did not received any news!! There goes my money down the drain.. Really a scam company! Put up a nice show infront but behind is such a sneaky company! Anyone wish to file to CASE can count me in..