My wife ordered 2 No glass units but only 1 No was sent which could of caused a major issue as fitter was arrange for 2 days after delivery & delivery is 2 to 3 days, after contacting John he could not apoligise enough and sorted out the issue straight away and expressed the other item which arrived 2 hrs before the fitter, the response was first class, it was address with not issues and on top of this excellent service we were refunded 50% of our purchase cost. This type of customer service is not only very rare but is exceptional in the way John handed this, no issues no blaming others held his hands up address it and put it right what more could you ask for, it is a shame others companies do not take a leaf out of the 'Me & my glass' customer care hand book. Once again John & My Glass thank you for all your help.