Me and My Glass Reviews

Name: Me and My Glass
Address: The Old Drill Hall 10 Arnot Hill Road, Arnold, NOTTINGHAM, Nottinghamshire
Rating: 4.59

4.6 Rating 502 Reviews

91 %

of reviewers recommend Me and My Glass

Company Reviews

Questions

Metrics

4.6

Based on 502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0330 043 6803

Email:

info@meandmyglass.co.uk

Location:

The Old Drill Hall 10 Arnot Hill Road,
Arnold,
NOTTINGHAM
Nottinghamshire
NG5 6LJ

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Me and My Glass 4 star review on 19th March 2025

Anonymous // 01/01/2019

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“Great service from Me and My Glass for a replacement patio table top. The website was easy to use, with confirmation of my order details. The glass was delivered at the early end of the estimate by a specialist fragile goods handler. John kept me informed from start to finish. The final product looks great.”

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Posted 2 years ago

“We ordered a glass splashback, gave the measurements in mm as requested on the site. It arrived weeks later half the size it should have been. I checked the order, the dimensions were correctly given. I have tried to ring for the last 4 days since the item arrived numerous times at all times of the day. No one ever answers the phone. I left a message on the phone, I have emailed them and not received a reply. Seems they don't mind taking your money for the order, but after that, seems to be little care and attention taken. The order was not checked on despatch and the after sales is appalling. I wish we had gone with the other company we considered. The average delivery time on the website "within 5 days" is a myth. Communication channels are none existant, and queries resolved in "under an hour" is a joke.”

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Posted 15 hours ago

“Do not use this company - its been over a year now and we still have not had our full delivery of glass. They never reply. And when they do - they are not useful usually saying 'Hi - let me look into this for you'. ...Then another 4 months goes by... They have no phone number. No address. They get the order incorrect and don't tell you. Please - pay the extra somewhere else and use them.”

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Posted 1 week ago

“Fits perfectly”

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Posted 2 weeks ago

“Great service delivered quickly and well packaged. Thanks 👍”

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Posted 3 weeks ago

“Still waiting for my glass delivery, I was told it would be delivered this week, it is now Friday and no sign of it! I have also been trying to contact 'Me and My Glass' no one answers the phone, no reply to emails despite chasing daily. Project now on hold and unable to progress!!!”

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Posted 4 weeks ago

“Such a quick delivery after ordering,and glass was perfect,thanks, I’m now up and running again. Thanks once again 👍”

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Posted 4 weeks ago

“Ordered 2 x bespoke sized toughened glass panes, with bevelled edges for stairwell reveals renovation. Ordered on 30 Oct, arrived 06 Nov...cut to exact spec, very carefully packaged, no damage and rapid delivery (wasn't expecting for a few weeks at least). Zero to complain about, hassle free and would happily use again. Thanks!”

Helpful Report

Posted 4 weeks ago

“We ordered three mirrors from this company on September 29 and paid in full. The agreed delivery date was October 17, but nothing has been delivered so far. We have tried calling many times, but no one ever answers the phone. We also sent several emails, and the few replies we received were unprofessional and did not address our concerns. The company has made no genuine effort to resolve the issue or offer compensation. We have asked for either the delivery of our mirrors or a full refund, but there has been no proper response. Overall, our experience has been extremely disappointing and the customer service is unacceptable. I would strongly advise others to be cautious before ordering from this company.”

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Posted 4 weeks ago

“Totally satisfied with replacement log burner glass”

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Posted 1 month ago

“Completely satisfied with my purchase. My order turned up in less than two weeks and was really well packed. I would have no hesitation in using 'Me and My Glass' again. Thank you for a top class service.”

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Posted 2 months ago

“Easy to order on the website, well packaged and delivered in good time. Great company to do business with.”

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Posted 2 months ago

“Great quality, fast delivery very happy with the service”

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Posted 2 months ago

“Glass fits perfectly for my wood burner. Quick delivery also”

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Posted 2 months ago

“Fitted my wood burner perfect”

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Posted 2 months ago

“I ordered an oval piece of glass for my front door with a frosted design including my house number. Having been told that it would take 2-3 weeks, we ended up receiving the glass over a month later, but that's not really the problem... Firstly the frosted/clear design was produced as blue/white version of the request, but secondly the glass is not oval; it is an oval design on a rectangular piece of glass. Completely useless! Since bringing this to the attention of the company a month ago, the only two replies that I have had are to ask me for a picture of the product that they made, and then to ask if I had wanted it frosted; which was in the order! This last contact was two weeks ago now and I keep trying to get either a refund or a correct piece of glass. It honestly feels like 'John' is an AI bot with no connection to the process, stringing me along now that they have my money. Really awful service and useless product. Use them at your peril!”

Helpful Report

Posted 2 months ago

“I placed an order for a simple piece of glass for a garden side table in June 2025. It is now nearly September and I still have NOT recieved my glass. After several emails in July and August I recieved a response informing me the glass had been recieved and would be delivered the next week. Now in late August I have emailed again but am receiving no response from them. All in all a terrible experience with awfull customer care and quick to take money with minimal communication and no item delivered. I will continue to pursue with this and seek advice so that I either recieve the glass or a full refund.”

Helpful Report

Posted 3 months ago

“DONT USE THIS COMPANY!! I couldn't have been more disappointed with this company. I placed 3 independent orders for custom cut tempered coloured glass. Firstly the orders took roughly 6 weeks to arrive. The last order was placed on the 10 July and arrived yesterday, 20 August! Then each glass was the wrong size. As these were for a cabinet the additional 4/5mm mattered. Trying to get hold of anyone to talk to is also a nightmare. Emails are responded to in 3 days!! Ridiculous customer service. My complaints were badly handled, no offer of recompense or a re-do. In the end I had to get my carpenter to widen the shelves by 5cm so that I did not waste the nearly £300 I spent with them! Use this company at you own Peril!!”

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Posted 3 months ago

“Dreadful company. Take money, don't deliver. BEWARE!!!!”

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Posted 3 months ago

“Cut to size perfectly, well packed & delivered safely intact within a gew days. Excellent service!”

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Posted 4 months ago

“Ordered a bespoke sized black glass splash back a couple of weeks ago which was received yesterday. The item was superbly packed and protected to prevent breakage and the splash back was sized perfectly to the millimetre. All installed now and looks brilliant 👍”

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Posted 4 months ago

Me and My Glass is rated 4.6 based on 502 reviews