Me and My Glass Reviews

Name: Me and My Glass
Address: The Old Drill Hall 10 Arnot Hill Road, Arnold, NOTTINGHAM, Nottinghamshire
Rating: 4.63

4.6 Rating 485 Reviews

92 %

of reviewers recommend Me and My Glass

Company Reviews

Questions

Metrics

4.6

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0330 043 6803

Email:

admin@meandmyglass.co.uk

Location:

The Old Drill Hall 10 Arnot Hill Road,
Arnold,
NOTTINGHAM
Nottinghamshire
NG5 6LJ

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Me and My Glass 4 star review on 19th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Me and My Glass for a replacement patio table top. The website was easy to use, with confirmation of my order details. The glass was delivered at the early end of the estimate by a specialist fragile goods handler. John kept me informed from start to finish. The final product looks great.”

Helpful Report

Posted 2 years ago

“Dreadful company. Take money, don't deliver. BEWARE!!!!”

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Posted 1 day ago

“Cut to size perfectly, well packed & delivered safely intact within a gew days. Excellent service!”

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Posted 1 week ago

“Ordered a bespoke sized black glass splash back a couple of weeks ago which was received yesterday. The item was superbly packed and protected to prevent breakage and the splash back was sized perfectly to the millimetre. All installed now and looks brilliant 👍”

Helpful Report

Posted 1 week ago

“Keep calling, emailing, no response I ordered glass 8 weeks ago. I've received no updates or communication regarding my order. I have also sent follow up emails that have received a delivery communication but no actual response. Seems remarkably like a company that's gone to the wall. I'll expect I'll have to claim Section 75 against the credit card”

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Posted 2 weeks ago

“I ordered a simple and small piece of glass 7 weeks ago. I have recieved no updates or communication regarding my order. I have also sent follow up emails that again I recieved no response to. Hopefully if and when I recieve the the glass I will at least be able to then comment on the packaging and quality. To date though very dissapointed in the lack of communication.”

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Posted 2 weeks ago

“Delivered very quickly, well packed too, the only quibble I have is with the 2 metres of rope string I ordered, its definetly not 2 mtrs, so had to reorder another pack & the p&p was over £7.00p. Other than the reorder, I would highly recommend this Company.”

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Posted 3 weeks ago

“First Glass service ordered the size that I requested and received 3 days later thank you”

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Posted 1 month ago

“An absolute disgrace of a company. I ordered and paid for glass over 6 weeks ago. I send drawings of the measurements, then when I sent an email after 4 weeks of waiting he sent me drawings that were wrong, I suspect a delay tactics. Their customer service is absolutely shocking they don’t respond to emails. I have now repeatedly asked for the return of my money to no response. So will be taking legal action. DO NOT ORDER from this company.”

Helpful Report

Posted 2 months ago

“The mirror is absolutely perfect - it’s an oval, bevelled mirror to replace a damaged one in an Edwardian fireplace surround, and I couldn’t find anyone else who could make it. I’ve knocked a star off for customer service because it took weeks longer than expected and I couldn’t get any delivery updates, but I would definitely use this company again if I wasn’t in a rush to receive the product. John is very helpful if you can get him on the phone, but emails take a little longer to get a response.”

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Posted 2 months ago

“Sent the size Paid the money It turned up I fitted it Job done No drama”

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Posted 3 months ago

“Excellent service. Glass cut perfectly to size, prompt delivery, securely sealed and protected.”

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Posted 3 months ago

“Very professional”

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Posted 3 months ago

“Very happy with service and how the product was packed 😊”

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Posted 3 months ago

“Happy with the service. Had to reorder as broke when fitting.”

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Posted 4 months ago

“Glass arrived promptly. Packing was superb Easy to use website”

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Posted 4 months ago

“Order arrived but was the wrong specification (wrong size, thickness etc). Customer service absolutely awful; slow, incompetent (didn't read emails correctly and asked questions that the emails had already answered). Took many weekly emails chasing for a refund. Eventually received the refund after months of chasing. If the measure of a company is how they deal with issues then MeAndMyGlass should be avoided at all costs.”

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Posted 4 months ago

“It was nice and shiny and new 🫡”

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Posted 4 months ago

“Ordered replacement glass table top for outside garden table 17th Feb and arrived 18th March (under 1m squared) Well packaged and made to specification requested. Rounded edges not as rounded as I would have liked but glass fits the table and now usable again so overall satisfied. Lack of emails advising of dispatch and delivery meant the order turned up on a random day without warning (thankfully I was in). No delivery note in the package either which was confusing as the item had been sent from "Kitchen Splashbacks Ltd" according to the courier sticker when ordered from " Me and My Glass Ltd"?? Improvement in comms would mean a 5 star review.”

Helpful Report

Posted 4 months ago

“Never answer the phone called over 20 times not responding to emails asking for updates on delivery when I did get through was told I’ll sort that out and email you back guess what no email again told delivery 2 to 3 weeks been 3 weeks and still nothing won’t be using them again”

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Posted 4 months ago

“Quality product very well packaged and delivered within a few days . The size was cut to perfection and fits perfectly.”

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Posted 4 months ago

Me and My Glass is rated 4.6 based on 485 reviews