Me and My Glass Reviews

Name: Me and My Glass
Address: The Old Drill Hall 10 Arnot Hill Road, Arnold, NOTTINGHAM, Nottinghamshire
Rating: 4.55

4.6 Rating 512 Reviews

90 %

of reviewers recommend Me and My Glass

Company Reviews

Questions

Metrics

4.6

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0330 043 6803

Email:

info@meandmyglass.co.uk

Location:

The Old Drill Hall 10 Arnot Hill Road,
Arnold,
NOTTINGHAM
Nottinghamshire
NG5 6LJ

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Me and My Glass 4 star review on 19th March 2025

Anonymous // 01/01/2019

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“Great service from Me and My Glass for a replacement patio table top. The website was easy to use, with confirmation of my order details. The glass was delivered at the early end of the estimate by a specialist fragile goods handler. John kept me informed from start to finish. The final product looks great.”

Helpful Report

Posted 3 years ago

“They duplicated the order and I'm now left with an additional table top to get rid of. Delivery driver left the order by the door so no chance to refuse the delivery. After contacting them via email and their online contact form, hoping to send the delivery back, it took 1 month for them to reply. Their phone number may as well not exist, attempted to call 11 times an no answer. The reply when I got one via email just said to smash the glass and put it in the bin. 0/5 - don't use these cowboys.”

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Posted 2 weeks ago

“Like the other reviewers - a bad experience. Sent completely wrong order and now 'I look into it' on email. I'm going to contact trading standards.”

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Posted 3 weeks ago

“Warning Do not waste your time or money Ordered and paid for glass table top and after numerous attempts to get an update they do not reply Now taking the matter up legally”

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Posted 1 month ago

“very pleased with the glass i ordered and will be buying more when i need them”

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Posted 1 month ago

“superbly packaged replacement stove glass. Only negative was, the courier rang the doorbell, then, instead of waiting for someone to open the door, he ran back to his van straight-away, leaving the parcel on the doorstep. Unfortuanately, that day, there was a big thunderstorm, and the parcel got soaked. Thank goodness for the excellent way the package was parcelled, the item was unharmed, although the box was soggy.”

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Posted 1 month ago

“I have dealt with this company,on 2 separate occasions.One a replacement table top for the patio. Second was a replacement mirror for our main shower room. And from start to finish,they were great. Highly recommend them . 💯👌”

Helpful Report

Posted 1 month ago

“I spoke to them on the phone to order to replace a glass bit for my coffee table. They were very knowledgeable and helpful, ensuring that I would order the right dimensions, product etc. I was told it would take 2-3 weeks and it did. It was well packed and protected upon delivery and fits perfectly. Highly recommend.”

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Posted 3 months ago

“Do not buy anything from this so called company. Ordered sauna door hinges, and they did not deliver. Now they refused to refund the money and fail to return any messages. Zero stars if possible!”

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Posted 3 months ago

“Orderd two glass windows for my pond .estimated time 3 to 4 weeks. Item's arrived on time.kept me updated very pleased with service.”

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Posted 5 months ago

“AVOID THIS COMPANY! I paid for my order and never received it. Numerous phone calls never answered. Numerous emails sent with only vague responses like 'I'll look into this' but nothing happens. Really disappointed that someone can take your money and get away without sending the goods.”

Helpful Report

Posted 5 months ago

“We ordered a glass splashback, gave the measurements in mm as requested on the site. It arrived weeks later half the size it should have been. I checked the order, the dimensions were correctly given. I have tried to ring for the last 4 days since the item arrived numerous times at all times of the day. No one ever answers the phone. I left a message on the phone, I have emailed them and not received a reply. Seems they don't mind taking your money for the order, but after that, seems to be little care and attention taken. The order was not checked on despatch and the after sales is appalling. I wish we had gone with the other company we considered. The average delivery time on the website "within 5 days" is a myth. Communication channels are none existant, and queries resolved in "under an hour" is a joke.”

Helpful Report

Posted 7 months ago

“Do not use this company - its been over a year now and we still have not had our full delivery of glass. They never reply. And when they do - they are not useful usually saying 'Hi - let me look into this for you'. ...Then another 4 months goes by... They have no phone number. No address. They get the order incorrect and don't tell you. Please - pay the extra somewhere else and use them.”

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Posted 7 months ago

“Fits perfectly”

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Posted 8 months ago

“Great service delivered quickly and well packaged. Thanks 👍”

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Posted 8 months ago

“Still waiting for my glass delivery, I was told it would be delivered this week, it is now Friday and no sign of it! I have also been trying to contact 'Me and My Glass' no one answers the phone, no reply to emails despite chasing daily. Project now on hold and unable to progress!!!”

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Posted 8 months ago

“Such a quick delivery after ordering,and glass was perfect,thanks, I’m now up and running again. Thanks once again 👍”

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Posted 8 months ago

“Ordered 2 x bespoke sized toughened glass panes, with bevelled edges for stairwell reveals renovation. Ordered on 30 Oct, arrived 06 Nov...cut to exact spec, very carefully packaged, no damage and rapid delivery (wasn't expecting for a few weeks at least). Zero to complain about, hassle free and would happily use again. Thanks!”

Helpful Report

Posted 8 months ago

“We ordered three mirrors from this company on September 29 and paid in full. The agreed delivery date was October 17, but nothing has been delivered so far. We have tried calling many times, but no one ever answers the phone. We also sent several emails, and the few replies we received were unprofessional and did not address our concerns. The company has made no genuine effort to resolve the issue or offer compensation. We have asked for either the delivery of our mirrors or a full refund, but there has been no proper response. Overall, our experience has been extremely disappointing and the customer service is unacceptable. I would strongly advise others to be cautious before ordering from this company.”

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Posted 8 months ago

“Totally satisfied with replacement log burner glass”

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Posted 8 months ago

“Completely satisfied with my purchase. My order turned up in less than two weeks and was really well packed. I would have no hesitation in using 'Me and My Glass' again. Thank you for a top class service.”

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Posted 9 months ago

Me and My Glass is rated 4.6 based on 512 reviews