Me and My Glass Reviews

Name: Me and My Glass
Address: The Old Drill Hall 10 Arnot Hill Road, Arnold, NOTTINGHAM, Nottinghamshire
Rating: 4.53

4.5 Rating 516 Reviews

90 %

of reviewers recommend Me and My Glass

Company Reviews

Questions

Metrics

4.5

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0330 043 6803

Email:

info@meandmyglass.co.uk

Location:

The Old Drill Hall 10 Arnot Hill Road,
Arnold,
NOTTINGHAM
Nottinghamshire
NG5 6LJ

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Me and My Glass 4 star review on 19th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 x bespoke sized toughened glass panes, with bevelled edges for stairwell reveals renovation. Ordered on 30 Oct, arrived 06 Nov...cut to exact spec, very carefully packaged, no damage and rapid delivery (wasn't expecting for a few weeks at least). Zero to complain about, hassle free and would happily use again. Thanks!”

Helpful Report

Posted 10 months ago

“We ordered three mirrors from this company on September 29 and paid in full. The agreed delivery date was October 17, but nothing has been delivered so far. We have tried calling many times, but no one ever answers the phone. We also sent several emails, and the few replies we received were unprofessional and did not address our concerns. The company has made no genuine effort to resolve the issue or offer compensation. We have asked for either the delivery of our mirrors or a full refund, but there has been no proper response. Overall, our experience has been extremely disappointing and the customer service is unacceptable. I would strongly advise others to be cautious before ordering from this company.”

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Posted 10 months ago

“Totally satisfied with replacement log burner glass”

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Posted 10 months ago

“Completely satisfied with my purchase. My order turned up in less than two weeks and was really well packed. I would have no hesitation in using 'Me and My Glass' again. Thank you for a top class service.”

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Posted 11 months ago

“Easy to order on the website, well packaged and delivered in good time. Great company to do business with.”

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Posted 11 months ago

“Great quality, fast delivery very happy with the service”

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Posted 11 months ago

“Glass fits perfectly for my wood burner. Quick delivery also”

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Posted 11 months ago

“Fitted my wood burner perfect”

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Posted 11 months ago

“I ordered an oval piece of glass for my front door with a frosted design including my house number. Having been told that it would take 2-3 weeks, we ended up receiving the glass over a month later, but that's not really the problem... Firstly the frosted/clear design was produced as blue/white version of the request, but secondly the glass is not oval; it is an oval design on a rectangular piece of glass. Completely useless! Since bringing this to the attention of the company a month ago, the only two replies that I have had are to ask me for a picture of the product that they made, and then to ask if I had wanted it frosted; which was in the order! This last contact was two weeks ago now and I keep trying to get either a refund or a correct piece of glass. It honestly feels like 'John' is an AI bot with no connection to the process, stringing me along now that they have my money. Really awful service and useless product. Use them at your peril!”

Helpful Report

Posted 1 year ago

“I placed an order for a simple piece of glass for a garden side table in June 2025. It is now nearly September and I still have NOT recieved my glass. After several emails in July and August I recieved a response informing me the glass had been recieved and would be delivered the next week. Now in late August I have emailed again but am receiving no response from them. All in all a terrible experience with awfull customer care and quick to take money with minimal communication and no item delivered. I will continue to pursue with this and seek advice so that I either recieve the glass or a full refund.”

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Posted 1 year ago

“DONT USE THIS COMPANY!! I couldn't have been more disappointed with this company. I placed 3 independent orders for custom cut tempered coloured glass. Firstly the orders took roughly 6 weeks to arrive. The last order was placed on the 10 July and arrived yesterday, 20 August! Then each glass was the wrong size. As these were for a cabinet the additional 4/5mm mattered. Trying to get hold of anyone to talk to is also a nightmare. Emails are responded to in 3 days!! Ridiculous customer service. My complaints were badly handled, no offer of recompense or a re-do. In the end I had to get my carpenter to widen the shelves by 5cm so that I did not waste the nearly £300 I spent with them! Use this company at you own Peril!!”

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Posted 1 year ago

“Dreadful company. Take money, don't deliver. BEWARE!!!!”

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Posted 1 year ago

“Cut to size perfectly, well packed & delivered safely intact within a gew days. Excellent service!”

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Posted 1 year ago

“Ordered a bespoke sized black glass splash back a couple of weeks ago which was received yesterday. The item was superbly packed and protected to prevent breakage and the splash back was sized perfectly to the millimetre. All installed now and looks brilliant 👍”

Helpful Report

Posted 1 year ago

“Keep calling, emailing, no response I ordered glass 8 weeks ago. I've received no updates or communication regarding my order. I have also sent follow up emails that have received a delivery communication but no actual response. Seems remarkably like a company that's gone to the wall. I'll expect I'll have to claim Section 75 against the credit card”

Helpful Report

Posted 1 year ago

“I ordered a simple and small piece of glass 7 weeks ago. I have recieved no updates or communication regarding my order. I have also sent follow up emails that again I recieved no response to. Hopefully if and when I recieve the the glass I will at least be able to then comment on the packaging and quality. To date though very dissapointed in the lack of communication.”

Helpful Report

Posted 1 year ago

“Delivered very quickly, well packed too, the only quibble I have is with the 2 metres of rope string I ordered, its definetly not 2 mtrs, so had to reorder another pack & the p&p was over £7.00p. Other than the reorder, I would highly recommend this Company.”

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Posted 1 year ago

“First Glass service ordered the size that I requested and received 3 days later thank you”

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Posted 1 year ago

“An absolute disgrace of a company. I ordered and paid for glass over 6 weeks ago. I send drawings of the measurements, then when I sent an email after 4 weeks of waiting he sent me drawings that were wrong, I suspect a delay tactics. Their customer service is absolutely shocking they don’t respond to emails. I have now repeatedly asked for the return of my money to no response. So will be taking legal action. DO NOT ORDER from this company.”

Helpful Report

Posted 1 year ago

“The mirror is absolutely perfect - it’s an oval, bevelled mirror to replace a damaged one in an Edwardian fireplace surround, and I couldn’t find anyone else who could make it. I’ve knocked a star off for customer service because it took weeks longer than expected and I couldn’t get any delivery updates, but I would definitely use this company again if I wasn’t in a rush to receive the product. John is very helpful if you can get him on the phone, but emails take a little longer to get a response.”

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Posted 1 year ago

Me and My Glass is rated 4.5 based on 516 reviews